Thursday 9:00 AM - 10:10 AM · Room A403

How to AI enable your phone system by migrating to Microsoft Teams and Copilot

Carl Karawani

Software Engineer, Product Lead and Microsoft Teams Voice & Modern Workspace Enthusiast

AI is not just a concept for the future; it’s an immediate requirement. Copilot is transforming productivity in businesses and now, IT and UC teams are expected to make it work.

Organizations that incorporate AI into their UC systems are already seeing a competitive advantage through automated insights, real-time call analytics, and enhanced workflows.

If 83% of data lives at the edge, your phone conversations are a goldmine of insight that often gets missed. When calls happen outside the Teams tenant, Copilot and your agents can’t access that data—meaning missed opportunities for smarter responses, automation, and insight. By keeping voice in Teams, every call becomes part of your M365 data fabric—searchable, analyzable, and usable by AI. That’s how you unlock the full power of Copilot and turn conversations into action.

In this session we will cover: • Top reasons people are moving their telephony to Microsoft Teams • What are the benefits of an AI enabled phone system? • Migrating to legacy PBX – what are the top things you need to think about? • Common ways organizations have migrated their phone system. • Examples and User Cases of AI in your day-to-day voice interactions.