Thursday 4:10 PM - 5:20 PM · Room A402

Empowering Community Management with AI and Microsoft 365

Heather Cook

Principal PM, Global Evangelism and Events, M365 Customer Advocacy Group, Microsoft

This session explores how AI integrated into Microsoft 365 can revolutionize community management by automating routine tasks, enhancing member engagement, and providing valuable insights. Attendees will learn how to harness AI-driven tools within Microsoft 365 to streamline communication, manage content, and foster a more connected and engaged community. The discussion will also cover best practices for implementing AI solutions that align with community goals while maintaining a human touch.